Free exchanges and returns!
Free exchanges and returns!

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT

How to make an order?

Choose your favorite items and click the ‘add to bag’ button. Continue to the shopping bag page by clicking on the icon located on the top right side of your screen. Review your items and continue to the checkout page to begin checkout process.

Can I edit or cancel an order?

Yes indeed. We allow orders to be changed or canceled as long as the order hasn’t left our warehouse. To edit/cancel an order please contact us via email at hello@dna-zone.com.

I'm not very good with computers, can anyone help me complete the process?

Sure! We will be happy to. Send us an email (hello@dna-zone.com) with your contact info and we will get back to you as quick as we can to help you out.

What are my payment options?

We accept Visa, MasterCard, Diners, Isracard and PayPal.

SHIPPING

What are my shipping options?

Relax, we’ve got all your questions covered! To view all the shipping details please click here.

How much does shipping cost?

Orders above USD75 are free! To view the full details please click here.

ORDER TRACKING

Can I track my order?

We will provide you with notification emails stating the status of your order. You can also view the order status by signing in to your account. If you wish we can also provide you with the tracking number. Please send us an email at hello@dna-zone.com if such a request comes up.

SECURITY

Are my credit card details secure?

We take security very serious. The highest levels of precautions measures were taken in order to make sure your data is safe. Therefore we use PCI-DSS protocol to insure that. For more info please click here.

Does the site hang on to the credit card details?

No. As part of our security policy we do not keep any of the credit card details. Only the payment gateway we use, Cardcom LTD a well trusted authorised by all major credit card companies, has records of your credit card details.

Are my personal details secured?

Absolutely! The entire site is SSL encrypted ensuring that all your personal details are well tucked away. For more info on our privacy policy please click here.