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How To Exchange An Item?
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INTERNATIONAL EXCHANGE
- To exchange an item(s) start the process with contacting our Support Center via email: hello@dna-zone.com. Please state the order number, your name, item(s) you wish to exchange and the item(s) you wish to recieve instead.
- Pack the items you wish to exchange in the original package. Please make sure to include in the package a copy of your invoice indicating the item(s) you wish to exchage.
- Stick the return label found in original box, jump in to your nearest post office and send us back the package.
- Once your package has arrived, a notification email will be sent stating that we are processing your exchaged item.
- We will repack the package with the wanted item(s) and ship it back to you as quick as we possibly can. A notification email will be sent to you stating that your repacked package is on its way.
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> How to return an item?
> Exchanges & returns policy
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