Free exchanges and returns!
Free exchanges and returns!

How To Return An Item?

How To Return An Item?

INTERNATIONAL RETURNS

  1. To return an item(s) start the process with contacting our Support Center via email: hello@dna-zone.com. Please state the order number, your name, item(s) you wish to return and the resolution you prefer: store credit or refund.

  2. Pack the items you wish to return in the original package. Please make sure to include in the package a copy of your invoice indicating the item(s) you wish to return
  3. Stick the return label found in original box, jump in to your nearest post office and send us back the package.
  4. Once your package has arrived, a notification email will be sent stating that we are processing your returned item.
  5. Please allow 14 days to process the refund.