Free exchanges and returns!
Free exchanges and returns!

Shipping

Shipping Options & Policy

WE SHIP WORLDWIDE

Orders are shipped the following business day if placed before 2PM Monday-Friday EST (excluding select Holidays). Orders placed after 2PM, or on the weekend and select holidays, can take an extra day to ship.

TOTAL ORDERSHIPPING METHODSHIPPING CHARGE
$0-75EMS EXPRESS (3-4 BUSINESS DAYS)
ECO-POST (5-7 DAYS)
ECO-POST AUSTRALIA (10 DAYS)
$20
$10
$5
$75-120EMS EXPRESS (3-4 BUSINESS DAYS)
ECO-POST (5-7 DAYS)
ECO-POST AUSTRALIA (10 DAYS)
$10
FREE
FREE
$120+EMS EXPRESS (3-4 BUSINESS DAYS)
ECO-POST (5-7 DAYS)
ECO-POST AUSTRALIA (10 DAYS)
FREE
FREE
FREE

For international orders, please note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of postage charges. These additional charges are your responsibility.

All Ground packages are shipped via  ‘ecopost’ or ‘EMS’ (Express) services.

Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages.

WHICH COUNTRIES DOES DNA-ZONE SHIP TO?
Currently we ship to the USA, UK, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Singapore, Italy and Israel.
We’re working hard to offer shipping anywhere in the world. Let us know where we should ship next by contacting: hello@dna-zone.com.

CAN I CHECK THE STATUS OF MY ORDER?
Sure you can! All orders statuses can be tracked in the ‘my account’ page. Please notice that in order to enjoy order tracking you must sign in to DNA-ZONE.com by creating a personal account.
You can also receive the specific tracking number of your parcel, however it is not sent automatically. If you are in need of the tracking number please send us an email at hello@dna-zone.com and we will provide you with the tracking number.

NOTE: SHIPPING INFORMATION CANNOT BE UPDATED OR CHANGED ONCE THE ORDER HAS BEEN COMPLETED AND SHIPPED FROM OUR FACILITY. PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING REVIEW REVIEW YOUR ORDER

 For any questions please contact us at hello@dna-zone.com