Free exchanges and returns!
Free exchanges and returns!

Cancel Order

Cancel Order

Cancel an order can be done only by sending an e-mail to hello@dna-zone.com. Please state the order number and your name. You will be contacted to confirm the cancellation and arrange balance payment if necessary.

To cancel your order you need to e-mail us as soon as possible after placing the order, otherwise it may be too late as we may have already started to process the order.

We allow order canceling as long as the order is under “NEW ORDER” status as it appears in the Support Center systems. Once the order has progressed to “PACKAGING” status, it’s too late for you or our Support Center team to cancel your order.  You can return your order to us once you’ve received it. For more information on how to return your order click here.

You can track the order status on your own via the My Account page, available only to registered users.