שמעת? כל החנות עד 99 ש"ח! // החלפות והחזרות בחינם ובקלות עד 100 יום!
שמעת? כל החנות עד 99 ש"ח! // החלפות והחזרות בחינם ובקלות עד 100 יום!

Exchange & Return Policy

Exchange & Return Policy

Sometimes things are just not meant to work out and we totally get that.
So, if you feel that your item doesn’t answer your expectations simply send it back for an exchange or full refund.

DNA-ZONE allows free exchanges within 100 days of purchase date.
Returns for a full refund are allowed within 100 days of purchase date.
Please note all refunds are in the original form of payment.

International returns are accepted within 100 days from purchase for a full refund (excluding shipping fees).
An option for store credit refund (full refund including shipping fee) is available as well.

Please ensure the item(s) has not been worn, altered, washed or damaged and with all original tags attached.
DNA-ZONE reserves the right to refuse an exchange/return if merchandise received is not in its original condition or outside the stated exchange/return period.

Please notice that the return postage must be arranged and paid for by you the customer. Thank you for your understanding.

Items sold under ‘sale’ are final and not eligible for returns or exchanges.

To return/exchange an item(s) start the process with contacting our support center via email at hello@dna-zone.com. Please state the order number, your name, item(s) you wish to return/exchange and the resolution you prefer. In case of return please state if you prefer a refund or store credit.

Return the item(s) you wish to exchange/return in the original package and make sure to include a copy of the orders invoice. Stick the return label (You can find it in the package) directly on the original package over the address label so it is clear where is the shipping destination. Hop on to your nearest post office and send us back the package.

Once your package has arrived a notification email will be sent stating that we are processing your returned/exchanged item(s).

Please allow 5 working days to process your request.